Reservation / Cancelation Policy |

RENTALS
All rentals must have two adults age 21 and older with valid automobile driver’s license. Rates do not include tax, fuel, propane, linen, pump out or any optional waivers..

HOUSEBOAT BOARDING – DEPARTURE – RETURN
Check in at the rental office upon arrival so we can complete all necessary paperwork and collect your fuel deposit prior to boarding your houseboat. Boarding is between 10:00 a.m. and 2:00 pm unless otherwise indicated in your rental agreement. The last houseboat off the dock is 3:00pm. Houseboats guests not able to depart by 3:00 pm will depart the following morning. Houseboats must be returned to marina unloaded no later than 2:00 p.m. on the last day of your rental.

PRIOR TO BOARDING
Before departing the docks, you and one other adult will be required to complete our Captain’s Course and Orientation. You must also sign a rental agreement that includes an Acknowledgement of Risks and Release of Liability. Declining to execute this agreement will result in the cancellation of your agreement.

EARLY BOARDING OPTION
This is a great value, allowing you to board your houseboat the evening before your scheduled departure day. This will allow you to load all of your vacation items onto the boat, so you’ll be ready to leave immediately after the houseboat orientation the following morning. A limited number of early boards are available on a first come, first served basis and reservations must be made in advance. For early boarding information, call 1-800-843-9218. Our Early Boarding hours are from 12:00 pm to 3:00 pm.

DOCK HOURS
Our hoseboat dock is open from 8:00 am to 3:30pm seven days a weeks. Please plan your arrival during thee hours so we can properly board you. After hours boarding is not guaranteed.

PAYMENT POLICY
The full rental balance is due 60 Days prior to your departure date. For holiday reservations the full rental balance is due 90 days prior to your departure date.
For your convenience, we will automatically charge the credit card used to pay for the Deposit unless you call 800-843-9218 to change the credit card information 61 days or more prior to your payment.
If booking a houseboat within 60 days of arrival, the full rental deposit and the full rental balance is due at the time of booking.

ACCEPTABLE RENTAL & DEPOSIT PAYMENT
Cash, money order, cashier’s check, traveler’s check, MasterCard, VISA, Discover or American Express. No personal checks accepted. All Credit Card payments must be made in the name of the contracting party.

CANCELLATION POLICY
Cancellations will be accepted in writing only and a service fee will apply. If you need to cancel your reservation you may email lhhouseboats@yahoo.com with Houseboat Reservation Cancellation in the subject line. The date the email is received will be the day used to calculate service fees. You may also submit cancellations via US Postal Service to Lake Havasu Houseboats PO BOX 1624 Lake Havasu City AZ 86405 and mark the envelope “Houseboat Cancellation”. The date the envelope is postmarked will be the date used to calculate the service fees.
For cancellations 90 days or more prior to your departure date there will be a fee of $250.00 For Reservations 90 days or less to your departure date a Cancellation Service Fee will be charged as a percentage of the rental rate without taxes and fees as indicated below.

Cancellation Date and Service Fee
• 89-60 days prior to departure – 15%
• 59-45 days prior to departure – 50%
• 44 days prior to departure – 100%

CANCELATION INSURANCE
We regret that we cannot make exceptions for health reasons, weather and personal emergencies as a cause for cancellation. We want your vacation to be worry and hassle free. We strongly suggest the purchase of travel insurance to protect yourselves and your vacation investment. Please contact Travel Guard directly at www.travelguard.com or call them at 800-826-4919

OPERATION
All operation procedures are reviewed with customer at the houseboat dock. No special boat license is needed, only respect for size of craft, its engines, basic boating rules and courtesy. Houseboats cannot be operated in the London Bridge Channel, Copper Canyon, and any up river area beyond Lake Havasu. Pets, extra fuel, firearms, fireworks, launching of water balloons, adding extra persons beyond the capacity of 12 while underway and the maximum posted capacity while beached, touching shore and not under way. Operating the houseboat after dark is cause for boat and deposit forfeiture and all remaining rental fees and deposits will be forfeited.

RENTAL DEPOSIT
A Rental deposit of $1500.00($3,000.00 for Spring Break) is due upon making your reservation. THIS DOES NOT APPLY TOWARDS YOUR RENTAL AMOUNT. The rental fee deposit is subject to our cancellation policy and is completely refunded as long as the houseboat is returned on time and in the same condition as when rented.

RENTAL DEPOSIT REFUND
A Rental deposit below is required and due upon making your reservation. THIS DOES NOT APPLY TOWARDS YOUR RENTAL AMOUNT. The rental fee deposit is subject to our cancellation policy and is completely refunded as long as the houseboat is returned on time and in the same condition as when rented. In the event of a cancellation the balance will be returned less the cancellation fee above.

60’ Deluxe- $1,500.00
67’ VIP – $1,500.00
72’ Fun Seeker – $1,500.00
75’ Executive – $2,000.00
85’ Odyssey- $2,000.00

CHANGE FEE
If you must reschedule your vacation or change your equipment rental during the same year, there is a $250.00 per change fee when original departure date is more than 90 days in advance. Any rescheduling requests 89 days or less before original departure date will be treated as a cancellation. See cancellation policy.

RENTAL DEPOSIT REFUND
Upon the return of your houseboat to our docks on your departure date you are required to be present while we complete your Return Check -In and inspection for your rental. Within Seven to Ten business days a refund check will be mailed to you for the balance of your rental fee deposit provided there are not damages. Houseboat damages that will require an estimate will delay your refund until we are able to obtain an estimate for repair.

OTHER
All houseboats are rented by the day. The rate is calculated on the average daily price of the Three Day- Two Night rental rate posted on the web site for the houseboat size rented and the time period of the rental. Some rates have been rounded for marketing purposes.
Rates along with Terms and Conditions are subject to change.

TERMS OF USE
Lake Havasu Houseboats reserves the right to cancel orders and refund deposits, or funds paid due to pricing errors or any other reasons determined by Lake Havasu Houseboats to be in error.